Policies & Customer Protection
At OASIS, complete transparency is our operational benchmark. Review our comprehensive warranty, fulfillment, and consumer rights frameworks below.
Warranty & BTRC NEIR Compliance
1-Year official manufacturer warranty on national units, 7-day replacement + 1-year service on imports, and 10-day check on certified pre-owned. Complete IMEI verification guidelines.
Read full policy document →Return, Replacement & Refund
Instant 7-day hardware DOA replacement for dead-on-arrival or manufacturing defects. Transparent inspection criteria, packaging prerequisites, and MFS/bank settlement timelines.
Read full policy document →Shipping, Delivery & COD
24-hour express courier in Dhaka (৳80) and 48-72 hour nationwide delivery (৳150). Cash on delivery (COD) protocol, tamper-evident security seal checks, and parcel unboxing guidelines.
Read full policy document →Privacy & Data Protection
How we handle your delivery contacts, phone numbers, and transactional logs. Strict zero third-party data selling policy, SSL/TLS transport encryption, and regulatory data sovereignty.
Read full policy document →Terms of Service & Sales Agreement
General sales contract, pricing integrity, stock reservation rules, order validation telephone calls, and regulatory jurisdiction governing e-commerce transactions across Bangladesh.
Read full policy document →Have questions about your purchase or warranty?
Our Dhaka technical desk is available Saturday to Thursday, 10:00 AM – 9:00 PM.