OASIS TECHAndroid Flagships BD
Consumer Protection & Fair Returns

Return, Replacement & Refund Policy

Governing Domain: oasisit.tech · Updated: October 2026

7-Day Window

Report factory hardware faults within 7 calendar days of courier delivery for instant 1-to-1 replacement.

Original Packing

Box, cables, adapters, warranty card, and invoice must be preserved in undamaged condition.

5-7 Day Settlement

When eligible for a refund, funds are disbursed within 5–7 business days via bKash, Nagad, or BEFTN bank transfer.

1. Dead on Arrival (DOA) & Defect Replacement

If a handset ordered from oasisit.tech exhibits any verified manufacturing defect within 7 days of delivery, you are entitled to an immediate replacement of the exact model, color, and configuration.

Eligible defects include:

  • Display defects: Dead pixels exceeding 3 dots, panel flickering, uncalibrated green tint, or unresponsive touch layers.
  • Network & Connectivity: Cellular modem failure, persistent SIM read error, defective Wi-Fi/Bluetooth chip.
  • Audio & Sensors: Non-functioning ear speaker, main microphone failure, or defective haptic motor.
  • Power & Battery: Abnormal shutdown loops, failure to accept wired charging, or severe battery overheating without workload.

2. Ineligible Situations (No Return / No Refund)

To protect market prices and prevent fraud, returns and refunds are NOT accepted under the following conditions:

  • Change of Mind: We do not offer returns or refunds because the customer changed their preference regarding color, form factor, or subjective operating system nuances after opening the seal.
  • Physical Damage or Wear: Devices showing signs of scratches, scuffs, drops, exposure to liquids, or thermal abuse.
  • Missing Packaging or Serial Discrepancy: Products returned without the original packaging box, matching serial/IMEI barcode stickers, factory protective wraps, or included accessories.
  • Customer Software Tampering: Devices with unlocked bootloaders, modified recovery partitions, or unofficial custom firmware.

3. Refund Disbursement Timelines & Channels

In scenarios where an identical replacement unit cannot be fulfilled (e.g., product is completely discontinued or out of stock), a full monetary refund will be executed.

  • Inspection Window: Upon receiving the returned unit at our Dhaka technical hub, inspection is completed within 24 to 48 hours.
  • Disbursement Timeline: Approved refunds are sent within 5 to 7 business days.
  • Refund Channels: Disbursed directly to the customer's verified personal bKash, Nagad, Rocket account or via BEFTN electronic bank transfer.

4. Step-by-Step Return Process

  1. Call our Dhaka support desk at +880 1712-261576 or email support@oasisit.tech with your Order ID and photographic/video proof of the fault.
  2. Our support technician will provide a Return Merchandise Authorization (RMA) tracking number.
  3. Pack the handset safely in its original factory box with all bundled accessories and proof of purchase.
  4. Send via courier or drop off at our Dhaka Hub: OASIS Tech, Dhaka Flagship Center, Bangladesh.
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